Refund policy
Last updated: October 29, 2026
nuvelliali provides a 30-day free return service for purchases made through nuvelliali.shop. The store is operated by FONTANA BROTHERS HEATING & AIR CONDITIONING, LLC.
Our return promise
You may request a return within 30 calendar days after receiving your order, including if you simply change your mind. You do not need to give a reason for a change-of-mind return.
Please return products in the condition received, with their accessories and any original packaging reasonably available. Reasonable unpacking and inspection are allowed. Missing packaging alone does not remove your statutory rights.
Damage caused by misuse may affect eligibility under our voluntary return service. Your rights concerning faulty or misdescribed products remain unaffected.
Arranging your return
Email marifers22221551@outlook.com with your order number, checkout email address, and the products you wish to return.
We will provide:
- The correct return destination.
- A prepaid return label or another return method at our expense.
- Instructions for sending the products back.
Please dispatch your return within 14 calendar days after receiving those instructions. We do not charge restocking fees or return handling fees.
Contacting us first helps us arrange free shipping. Statutory cancellation rights do not require our approval. Do not send goods to our business correspondence address unless it is confirmed as your return destination.
Damaged, faulty, or incorrect products
Contact us promptly if a product arrives damaged, has a defect, or differs from your order. Describe the issue and include photographs if reasonably available.
We will provide an appropriate remedy, including replacement, repair, or refund where applicable. Necessary return shipping and replacement delivery will be paid by us. Photographs are helpful but are not an absolute condition of receiving a legal remedy.
The voluntary 30-day return period does not shorten statutory rights.
Refund amounts
For a full-order return, we refund the amount paid for the products and any standard outbound delivery charge.
For a partial return, we refund the returned products and any delivery amount refundable under applicable law. We do not add a shipping charge because the products you keep fall below our free-shipping threshold.
When refunds arrive
We assess returns promptly and notify you of the outcome. Approved refunds are issued promptly to the original payment method.
Funds normally appear within 3–7 business days after issuance, depending on your bank or payment provider. This estimated posting period does not extend any statutory refund deadline.
If your refund has not appeared after seven business days, email us for assistance.
Cancellations and exchanges
Contact us immediately if you want to cancel before dispatch. Once an order has shipped, our return process remains available.
For an exchange, email us to discuss replacement availability and arrange the return.
UK cancellation rights
For qualifying UK distance purchases, you may cancel without giving a reason by notifying us within 14 calendar days after delivery. You then have another 14 calendar days to return the goods.
We reimburse without undue delay. Unless we offer collection, we may withhold reimbursement until receiving the goods or evidence of return, whichever occurs first, and refund within 14 days of that event. If we offer collection, reimbursement is due within 14 days after cancellation.
Standard delivery is refundable. Premium delivery supplements need not be refunded unless legally required. Deductions for handling beyond necessary inspection apply only where lawful.
Our free return arrangements apply. The voluntary 30-day service supplements your statutory rights.
Optional cancellation form
To: FONTANA BROTHERS HEATING & AIR CONDITIONING, LLC
5438 W CRENSHAW ST, TAMPA, FL 33634, United States
Email: marifers22221551@outlook.com