Privacy policy

Last updated: October 29, 2026

FONTANA BROTHERS HEATING & AIR CONDITIONING, LLC, trading as nuvelliali, operates nuvelliali.shop. This policy explains how we handle personal information when you visit the store, place an order, or communicate with us.

For processing undertaken for our own business purposes, we are the responsible business and, where applicable, the data controller.

Information we collect

Depending on your interactions with us, we collect:

  • Contact details: name, email address, billing and shipping addresses, and telephone number when supplied.
  • Order records: products purchased, amounts paid, payment status, delivery details, cancellations, returns, and refunds.
  • Payment-related information: information processed through checkout and transaction details provided by payment services.
  • Account information: profile and login details if accounts are offered and you create one.
  • Communications: questions, complaints, feedback, and attachments you send.
  • Technical information: IP address, browser and device details, website interactions, and cookie identifiers, subject to applicable privacy choices.
  • Preference records: marketing selections, consent records, and privacy requests.

We receive information directly from you, automatically through website interactions, and from providers supporting payments, delivery, security, and store operations.

How we use information

Personal information helps us process purchases, arrange delivery, communicate order updates, answer questions, manage returns and refunds, and provide optional account features.

We also use information for security, fraud prevention, technical troubleshooting, store improvement, lawful marketing, required recordkeeping, legal compliance, and dispute resolution.

Legal bases where UK law applies

Our legal bases include:

  • Contract: processing necessary to fulfill purchases and requested services.
  • Legal obligation: processing required to meet applicable legal duties.
  • Legitimate interests: proportionate security, fraud prevention, customer assistance, and service improvement, balanced against your rights.
  • Consent: activities requiring consent, including certain optional tracking and marketing.

You may withdraw consent at any time without affecting earlier lawful processing.

When information is disclosed

We disclose relevant information to providers supporting our business, including Shopify, payment processors, shipping companies, fulfillment partners, technology providers, communication services, and professional advisers.

Where analytics or advertising tools are enabled, related disclosures are subject to applicable consent requirements and privacy choices.

We may also disclose information to comply with lawful requests, protect legal rights, or support a business transfer, subject to applicable safeguards.

Shopify’s role

Shopify provides the ecommerce platform used by our store. It processes information to support its services and may process certain information for its own purposes, depending on the features and settings involved.

Read the Shopify Consumer Privacy Policy for information about Shopify’s processing and available choices.

Cookies and advertising preferences

Cookies and similar technologies support shopping carts, checkout, security, and preferences.

Where optional analytics or advertising technologies are enabled, we obtain consent before using them when legally required. You may manage choices through available website privacy controls or browser settings. Blocking essential technologies may affect functionality.

Certain advertising disclosures may qualify as a “sale,” “sharing,” or targeted advertising under applicable US privacy laws. Where these activities occur and an opt-out right applies, you may exercise it through available privacy controls or by emailing us.

We honor legally recognized opt-out preference signals, including Global Privacy Control, where required.

Retention and security

We retain personal information only as long as reasonably necessary for the purposes described here. Retention depends on ongoing orders and accounts, customer support, accounting obligations, fraud prevention, and applicable legal claim periods.

We use reasonable technical and organizational safeguards. No electronic transmission or storage method guarantees complete security.

International processing

Our business operates from the United States. Shopify and other providers may process information in the United States and other countries.

Where UK restrictions on international transfers apply, we use an applicable lawful mechanism, such as recognized adequacy arrangements or approved contractual safeguards. Contact us for details about relevant safeguards.

Your rights

Depending on applicable law, you may have rights to access, correct, delete, or obtain a portable copy of information; restrict or object to processing; withdraw consent; or opt out of qualifying sales, sharing, or targeted advertising.

An appeal right may apply to certain privacy request decisions. Authorized agents may act on your behalf where permitted.

Send requests to marifers22221551@outlook.com. We may reasonably verify identity or authorization and will respond within applicable legal deadlines. We do not unlawfully discriminate against customers for exercising privacy rights.

Marketing emails include an unsubscribe option. Necessary order and service messages may continue.

UK customers may complain to the Information Commissioner’s Office. Customers elsewhere may contact their relevant privacy authority.

Children and policy updates

Our store is intended for a general audience and is not directed at children. We do not knowingly collect personal information from children under 13.

We may update this policy as our practices change, revise the date above, and provide additional notice where required.

Privacy contact

FONTANA BROTHERS HEATING & AIR CONDITIONING, LLC
5438 W CRENSHAW ST, TAMPA, FL 33634, United States
Email: marifers22221551@outlook.com